Privacy Policy

Certified Financial Recovery ("we," "our," or "the Company") takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or contact us.

1. Information We Collect

1.1 Information You Provide
When you use our contact form, free case evaluation, or contact us via WhatsApp/email, we may collect:

• Name, email address, phone number
• Scam type, amount lost, case description
• Any files you upload (e.g., transaction records, chat screenshots)

1.2 Information Collected Automatically
When you visit our website, we may automatically collect:

• IP address, browser type, operating system
• Access time,停留时长, click behavior
• Referral source or search engine keywords

2. How We Use Your Information

• Evaluate your case and determine recovery potential
• Communicate case progress, send notifications and reports
• Improve our services and website experience
• Comply with legal obligations and respond to law enforcement requests
• Prevent fraud, abuse, or illegal activities

3. Information Sharing & Disclosure

We share your information with third parties only in the following circumstances:

• Legal Requirements: In response to court orders, subpoenas, or government investigations
• Service Providers: With partner law firms, blockchain analysis companies, and payment processors (all bound by confidentiality agreements)
• Business Transfer: If the company is acquired or merged, your information will continue to be protected under this Privacy Policy

We will never: Sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We use industry-standard encryption (SSL/TLS) to protect your data during transmission. All submitted information is stored on secure servers with access controls. However, please note that no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your information for 5 years after case completion, or longer if required by law. You may contact us at any time to request deletion of your information.

6. Your Rights

Under applicable privacy laws, you may have the following rights:

• Access, correct, or delete your personal information
• Restrict or object to our processing of your information
• Data portability (obtain a copy of your information)
• Withdraw consent (if processing is based on consent)

To exercise these rights, please contact us at nogngmo@gmail.com.

7. Use of Cookies

Our website uses cookies to enhance user experience and analyze traffic. You may disable cookies through your browser settings, but this may affect certain functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website. Please review this page periodically for the latest information.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• 📧 Email: nogngmo@gmail.com
• 📞 Phone / WhatsApp: +852 5614 2591